Legal notice

Disclaimer

At BagbyZoey, we specialize in carefully curated pre-owned luxury handbags. By purchasing from our website or live sales platforms, you acknowledge and agree to the following:

Condition of Items

All items sold are pre-owned and may show signs of normal wear consistent with prior use. This may include, but is not limited to:

  • Light wear
  • Surface marks or stains
  • Creasing or softening of materials
  • Storage or vintage-related odors

All items are sold “as is”, and customers are expected to manage expectations accordingly.

If you are seeking a brand-new or flawless item with no minor imperfections, BagbyZoey may not be the appropriate retailer for your needs.

Disclosure of Condition

We make every reasonable effort to accurately represent each item.

  • Any major flaws, damage, or notable condition issues will be clearly disclosed in the product description and/or during live shows
  • All photos provided are of the exact item you will receive and form part of the item description

Customers are strongly encouraged to:

  • Carefully review all photos
  • Zoom in to inspect details and condition
  • Ask any questions prior to purchasing

Failure to review item details does not qualify as grounds for return or dispute.

Odor Disclaimer

While no foul or intentionally unpleasant odors are present, pre-owned items may carry:

  • Light storage-related scents
  • Vintage or musky odors (particularly in older items)

Please note that sensitivity to smell varies by individual.

BagbyZoey does not guarantee scent neutrality, and no returns or refunds will be issued based on perceived odors.

Customers with heightened sensitivity are advised to consider this prior to purchasing.

Final Sale Policy

All items are sold on a final sale basis.

No returns, refunds, or exchanges will be accepted for:

  • Condition-related expectations
  • Minor wear or imperfections
  • Odor concerns
  • Personal preference